EliteFleet ("we," "us," or the "Company") describes how it collects, uses, discloses, retains, and protects personal information across our websites, customer relationships, and service delivery. This policy aligns with SOC 2 Privacy criteria and does not override existing customer contracts.
1. Information We Collect
1.1 Customer and Account Information
Names, business contact details, titles, and credentials of authorized users and administrators.
1.2 Usage and Device Information
Log data, IP addresses, device and browser identifiers, and service access patterns.
1.3 Scheduling and Operational Data
Information submitted through our Services, including personnel details and location or verification data for service delivery.
1.4 Communications and Support Information
Data provided during customer support or correspondence.
Note: We do not knowingly collect personal information directly from passengers receiving services. Such data comes from customers and is treated accordingly.
2. How We Use Information
- Provide, operate, maintain, secure, and support our Services.
- Authenticate users, administer accounts, and communicate about our Services.
- Monitor, analyze, and improve performance, functionality, and security through aggregated and de-identified statistics.
- Comply with legal obligations and enforce agreements.
We do not sell personal information and avoid independent commercial disclosure beyond the scope of this policy or applicable customer agreements.
3. Aggregated and De-Identified Information
Elite Fleet creates aggregated statistics and de-identified data for internal business purposes, including operations, improvement, development, analytics, benchmarking, and performance monitoring. These materials are not sold or licensed to third parties.
4. How We Disclose Information
- Service providers and subprocessors performing functions on our behalf, subject to protective obligations and business associate agreements. Current subprocessor lists are available upon customer request.
- Customers for Services provision and administration.
- Legal compliance — as required by applicable law, legal process, governmental request, or legal claim defense.
- Business transactions — in connection with mergers, acquisitions, financing, or asset sales, with appropriate confidentiality protections.
5. Data Retention
Personal information is retained for as long as necessary to provide our Services and for the periods required to comply with our legal, regulatory, and contractual obligations.
6. Data Security
Elite Fleet maintains a written information security program with administrative, physical, and technical safeguards. Third-party security audit reports (such as SOC 2) are available to customers upon request.
No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
7. Changes to This Privacy Notice
We may update this Privacy Notice as our practices or applicable law changes. Updates will reflect a revised effective date, and where required we will provide additional notice to customers.
8. How to Contact Us
If you have questions or concerns about this Privacy Notice or our data practices, please contact us:
Elite Fleet
1001 14th St
Bedford, IN 47421